Privacy policy

Privacy Policy

Last updated: June 22, 2025

At Haus of Heritage, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our store or interacting with us, you consent to the practices described below.

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

This website is operated by Haus of Heritage, an Australian-based business offering curated fashion and lifestyle pieces. Our platform is powered by Shopify, which helps us deliver a seamless and secure shopping experience.

What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Contact Information: Name, shipping/billing address, email, and phone number

  • Payment Details: Credit/debit card data, billing info, transaction history

  • Account Info: Login credentials, saved preferences, wishlist items

  • Device & Usage Data: IP address, browser type, session data, on-site behavior

  • Communication History: Emails, messages, and customer service interactions

How We Collect Your Information

We collect personal information through:

  • Direct input (e.g., placing orders, creating an account, subscribing to emails)

  • Automated tools like cookies and session tracking

  • Our platform provider (Shopify) and integrated third-party tools

  • Customer support interactions and feedback

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate about your purchases or account

  • Improve and personalize your shopping experience

  • Send marketing or promotional updates (opt-out available)

  • Prevent fraud and ensure platform security

  • Comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties:

  • Shopify, our ecommerce platform

  • Service providers (e.g. payment processors, delivery partners, IT support)

  • Marketing partners, where legally permitted

  • Government authorities, if required by law

We do not sell your personal data under any circumstances.

International Data Transfers

Your data may be processed or stored in countries outside Australia, such as Canada, the United States, or others where Shopify operates. We ensure appropriate safeguards are in place in line with Australian privacy laws.

Security & Data Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no internet transmission is ever 100% secure.

We retain your data only as long as needed to deliver services or as required by law.

Your Rights (Under Australian Law)

You may request to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Withdraw consent from marketing communications

  • Lodge a complaint if you believe your privacy has been violated

📧 To exercise these rights, please contact us at: thehausofheritage@gmail.com

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

Policy Updates

We may update this policy occasionally. Significant changes will be posted here and, where applicable, shared via email. Please check back periodically.

Effective Date: June 22, 2025

Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:
📧 thehausofheritage@gmail.com