Refund policy

Return & Refund Policy

At Haus of Heritage, we take great care in crafting and delivering timeless, high-quality pieces. We want you to feel confident with every purchase. Please review our return policy below should any issues arise.

Returns Eligibility

Faulty or Defective Items Only
Returns are accepted only for items with a manufacturing defect. Items must be unworn, in their original packaging, and have all tags attached.
Return Window
You must request a return within 14 days of receiving your order.
Proof of Purchase
A valid receipt or order confirmation is required.

How to Request a Return

Email thehausofheritage@gmail.com with:

Your order number
A brief explanation of the issue
Clear photos showing the fault

Once approved, we’ll provide return instructions.

Returns sent without prior approval will not be accepted.

Non-Returnable Items

Change of Mind / Sizing Issues: Not eligible for refund. Store credit may be offered at our discretion.
Hygiene Items: Hijabs, undercaps, and headwear are non-returnable for hygiene reasons.
Sale Items: Final sale — no returns or exchanges.
Shipping Fees: Non-refundable. Return shipping is the customer’s responsibility.

International Orders, Duties & Taxes

You are responsible for any customs duties and taxes. These are not included in your order total.

If your order is returned due to unpaid duties or is unclaimed:

You will receive an email notification.
You’ll have 48 hours to:
- Pay for reshipping
- Cancel the order for store credit only

If we do not receive a response, the order will be automatically cancelled for store credit.

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, email us at thehausofheritage@gmail.com immediately so we can resolve it.

Exchanges

We do not offer direct exchanges.
To exchange an item:

Return the original (if eligible) for store credit.
Use that credit to place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional processing time by your bank.

If you haven’t received your refund after 15 business days, contact us.

Order Cancellations

To cancel, email thehausofheritage@gmail.com as soon as possible with your order number.

Orders that have been processed, invoiced, or shipped cannot be cancelled.
All cancellations, including pre-orders, are eligible for store credit only.

Pre-Orders

Can only be cancelled for store credit if production has not started.
Once production begins, no cancellations or refunds are accepted, as items are made to order.

Contact Us

For all return, exchange, or refund enquiries:
📧 thehausofheritage@gmail.com